A large group of people are seated and standing in a modern lecture hall, attentively listening to a speaker. The audience spans multiple tiers, with many individuals looking forward and some taking notes.

Before You Leave

Still considering your options? We're here to help. If you have any questions or would like to speak to our team, we’d be happy to assist.

Let’s start a conversation — we’d love to hear from you.

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A simple line drawing of a building above bold text reading FRIENDS HOUSE on a light background.
A clear glass bottle labeled Friends House stands on a white table, with blurred blue chairs and documents in the background—reminding you to download our resources for every occasion.

Complaint Policy

We are committed to providing our clients. customers and visitors with the highest standards of service.

Our commitments to you:

  • We listen and respond to the needs of our customers and visitors to ensure ‘time with us is enjoyable’ – we go the extra mile
  • We give professional service, customers value for money: fair and transparent pricing.
  • We greet everyone in a helpful, respectful, and friendly way.
  • We offer spiritual hospitality in an environment of peace and tranquility linked to our unique Quaker heritage.

Find out more in our Customer Service Policy.

If you feel that we have not met our commitments or if you are not happy with our services or your experience at Friends House, please contact us at events@quaker.org.uk. We will do everything in our power to ensure that we resolve your complaint.

Our commitment to you is that we will acknowledge your complaint within 24 working hours (except weekends). This will be investigated by the management team who will respond in full within 5 full working days.