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A group of people seated in blue chairs in a modern conference room near London Euston & Kings Cross, face a presenter standing by a screen. Displaying the WorldHost logo and text about customer service excellence, the event emphasizes sustainable practices in meeting layouts.

Friends House puts customers first and is awarded WorldHost Business Recognition

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Cecilia B

Customer service excellence is at the heart of everything we do at Friends House. We’re proud to announce that we’ve earned both the prestigious MIA Gold accreditation and WorldHost Business Recognition, underscoring our commitment to providing exceptional service and event excellence.

Recognising Customer Service Excellence at Friends House

The MIA Gold accreditation, from the Meetings Industry Association (MIA), is one of the highest levels of excellence in the UK meetings industry. This award highlights our commitment to excellent customer service, innovative event solutions, robust processes, and sustainability.
The Venues Of Excellence scheme is also a mark of quality for independent venues in the country. The ‘Accredited in Meetings’ award is delivered to venues displaying uniqueness and excellence in service delivery. Both event accreditations were delivered after an independent assessment.

Kerrin MacPhie, the MIA Chief Executive, said: “We’re delighted that Friends House has achieved our iconic MIA Gold Accreditation. Achieving this high standard is a team effort and requires robust policies and procedures to ensure excellence in service delivery, pricing, the customer journey, and continuous improvement, to name but a few. Buyers who choose an MIA Gold Accredited venue can be assured of excellence on every step of their event journey.”

Achieving Event Success with Customer Service Excellence

As a WorldHost Recognised Business, we’re dedicated to providing the highest level of customer service. When you book with us, you can expect a friendly, warm welcome and a constant attention to your event. We’re rated 4.6 on TrustPilot, with reviews such as: “Wonderful event management from Friends House. The entire team were incredibly helpful throughout the process from start to finish. Everything was appropriately and considerately catered for and we would definitely look to hold future events with them.”

With over 96% customer satisfaction, Friends House is an ideal choice for your next event. Contact us now to make your event gold standard: events@quaker.org.uk or 020 7663 1100.