Frequently Asked Questions
We’ve compiled the most commonly asked questions from organisers and delegates to help you plan your visit to Friends House, our central London events and conference venue in Euston.
Whether you’re hosting a conference, meeting, or community event, or attending one, we hope you’ll find these answers helpful. Our location opposite London Euston Station, and just a short walk from King’s Cross St Pancras and London Underground links, makes Friends House one of the most accessible venues for events in London.
As a venue run by Quakers, we are committed to creating a welcoming, inclusive, and transparent experience for everyone. Our core Quaker values shape everything we do – from how we manage venue hire to the way we support every guest who walks through our doors.
We believe that good communication is key to successful events. Below, you’ll find answers to the most common questions about visiting Friends House
Do you offer hourly rates?
No, we do not. We do have very competitive day, morning, afternoon or evening rates available though. Contact our Sales and Events team to find out more about our rates. All meeting room hire rates are exempt of VAT.
We do have delegate day rates.
Do you have accommodation on site?
No, we do not have accommodation on-site. However, our central London location is surrounded by hotels, serving multiple national railway stations as well as the nearby, historic Bloomsbury area.
Are your rooms accessible?
Most of our meeting rooms are accessible but due to their location in the building, Bayard Rustin, Lucretia Mott and John Woolman meeting rooms on the lower ground level are inaccessible to wheelchair users. Please contact our events team directly to discuss your requirements on 020 7663 1100 or email events@quaker.org.uk.
There are two accessible lifts in the building and accessible toilets are located on every floor. Visit our Accessibility page to find out more.
Is there AV or IT support available on the day?
Yes, our AV team will be able to support you during the day. There are two levels of support available.
• Free AV support: this service is provided with all our bookings. Our AV team will brief conference organisers at the beginning of the event on the operation of the AV equipment. The equipment is provided on a self-operated basis.
• Dedicated AV support: additional support is available on request to assist with any technical questions or difficulties that may arise. If you require dedicated support throughout your event, please contact our events team (020 7663 1100 or events@quaker.org.uk) for details. Dedicated support is subject to availability and by pre-booking only.
Do you have parking on-site?
There is no on-site parking available at Friends House. The local roads have metered parking bays and fall within the Congestion Charge zone. There are three disabled blue badge parking bays located in Endsleigh Gardens. There are alternative, longer-term parking facilities under Euston Station.
Do you cater for all dietary requirements?
Our catering is suitable for a wide range of dietary requirements, including gluten-free, vegan, vegetarian, nut-free, and halal-certified meal options. Allergen charts are available to ensure attendees can make informed choices about their meals. Find out more about our catering options.
Do we have a point of contact on the day to look after us?
Yes, event organisers can contact one of our Service Delivery team members, who are on hand throughout the day as your first point of contact. They can be contacted via the phone located in the meeting rooms.
How do I make a complaint about my experience and/or services at Friends House?
We are always looking at improving our services and your experience at Friends House. If you think our services were not up to standards, you can raise a complaint by sending an email to events@quaker.org.uk. We will acknowledge your complaint within 24 working hours (except weekends) and fully investigate it within 5 working days. Read our full Complaint Policy.
Do you serve alcohol?
No, we do not serve alcohol. Our venue is completely teetotal. We do have a selection of great non-alcoholic drinks, including mocktails, for our summer events.
Do all your meeting rooms have windows and air conditioning?
Yes, all our meeting rooms have windows and benefit from natural daylight. We have an air handling system in all our meeting rooms and The Light auditorium, which regulates temperatures and ensures cold or hot air is available whenever required.
Do you have Wi-Fi?
Yes, we do have Wi-Fi in all our meeting rooms and in The Light auditorium.
Can we courier items to your venue?
Yes, you can. Our reception team can handle your delivery and place it in a secured space until the time of your event. Please, speak to our Sales and Events team for more details.
Do you take bookings for other meeting houses?
We are only able to take bookings for Friends House. You can find the contact details of other meeting houses with meeting rooms and event spaces on our Partners page. Alternatively, you can visit the Find a Meeting page or contact enquiries@quaker.org.uk to find out about your local meeting house.
Are all your rooms lockable?
Yes, all our rooms are lockable, either with an electronic key or a normal key system (ground floor rooms and Sarah Fell room). The key will be given to the event organisers at the start of the day and instructions on how to lock/unlock the door.
Are your events open to the public?
Events held at Friends House are not usually public. You will need to contact the organisers and register with them directly – or buy tickets, where the event is open to the public – to be able to attend. We do not handle registrations or ticket sales for any events.
What are your processes and policies regarding COVID?
You can meet safely in our venue. We have strict cleaning processes in place, all our rooms are naturally ventilated and staff with covid are put on sick leave with full pay. If you have to cancel your event because of covid cases in your delegates, we will move your event to a later date, free of charge. If you have any questions or wish to see our risk assessment, please contact our Sales and Events team.